» Frequently Asked Questions
Q. Are you members of the National Guild Of Removers and Storers
A. Yes and members of the Guild offer the best consumer protection package in the removals industry. These measures are designed to promote quality, protect your belongings and take the stress out of your move. Featured by Guild Members;
- Compulsory Membership to the Removals Industry Ombudsman Scheme
- Compulsory Annual Independent Inspection by the Ombudsman Scheme Approved National Independent Removals Industry Inspectorate (NIRII) with a copy of the Inspector's Report provided for you to view
- Ombudsman Scheme Approved Code of Practice
- Ombudsman Scheme Approved Complaints Procedure
- Continual Quality Monitoring Procedures
For peace of mind you cannot do better than an Ombudsman Scheme Member.
Q. When should I contact a removal company?
A. As soon as you know you are going to be relocating, start contacting removal companies. Don't leave this to the last minute. We advise you obtain at least three quotes from reputable removal firms - especially if your move involves logistical challenges, like moving personnel overseas or relocating your family abroad. Even if you don't have your visas or completion date on your house then you should still contact removal companies in good time.
Q. How much does a move cost?
A. It's always ideal for MPM Removals to visit your home to determine the cost of your move. Our move consultant will walk through your home with you to absorb and assess the elements that will influence the price of your move, such as; what you will want to take? what you will want to leave behind? which of your items will go into store? and which items will require fragile packing? It is possible to send you a form that will provide a rough indication of price, but this is only a guide and costs may increase or decrease once the survey takes place.
Q. How long does a survey take?
A. For an average sized property, a survey should take approximately 20-30 minutes. This time is spent understanding your requirements, assessing the volume of your move and answering any questions you may have.
Q. How long will it take to get my quotation?
A. The average turnaround for a quotation is generally within 24 hours of the survey. However, it may take longer if there is additional information required, such as an access check at your destination. Your move consultant will agree a time with you to discuss your quotation by telephone.
Q. What notice do I need to give to book a move?
A. Moves are usually booked between 7-14 days before the expected move is to take place. However we appreciate that sometimes you may not have this much notice and we will try to accommodate short notice bookings.
Q. Who organises access and parking?
A. It is your responsibility to ensure that there is suitable access for our vehicle at both collection and delivery addresses. If you are unsure about your accessibility it's best to let your move consultant know so MPM Removals can arrange an alternative access check at your delivery address.
It is also your responsibility to ensure there is adequate parking at both addresses to avoid any delays on the day of the move. It is advisable to contact your local council office to arrange permits or cones for parking if required. Remember to also forewarn your neighbours to ensure they are not inconvenienced.
Q. What happens when the crew arrives at my property?
A. Your MPM Removals moving team will arrive uniformed and led by a team leader. It is advisable for you to escort the team leader around your property so that he can plan the operation. Make sure you point out any items that need special care or are fragile and need to be packed in cartons. If you would prefer certain rooms to be packed first, it is advisable you let the team leader know so he can advise his crew accordingly. Any items that are to remain in your property should be identified and placed in another room. Once all your items have been packed, wrapped and loaded, it's best to inspect your property to ensure that everything has been removed. On completion of the move you will be requested to sign a delivery sheet as confirmation that the move has been concluded to your satisfaction.
Q. Do you provide an unpacking service as standard?
A. This is not included within our quotation as standard. MPM's removal team will assist with unpacking, as time allows, on the removal day. A separate quotation will be provided if you require a full unpacking service. If your MPM Removals crew is unpacking, your items will be placed onto flat surfaces so you can decide where you will eventually place the items in your new home.
Q. Do you transport pets?
A. MPM Removals does not move pets within the UK, however, we can provide a contact number for the RSPCA who can provide advice and guidance.
